FAQ

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How do I order?

Ordering is as easy as ABC! To place an order, shop through our fabric choices (we have lots!) Select the fabric you like for the first letter you require & add to basket. Move onto the next fabric of your choice & add the next letter of your name-set to your order. Continue until you have completed all letters required. Easy peasy lemon squeazy!

You can also shop through our ready to ship products for namesets we have already created. We will replicate the nameset you choose with the name you require. Just add the name you would like to the text box & add to basket. We will take care of the rest!

What is the cost of each item?

between €14.99-€15.99 per letter

Where do you ship to?

We ship throughout Ireland & Internationaly world wide. Shipping rates:

€7.95 Ireland

€10.95-International

When will I receive my order?

Due to high demand & as these are custom orders please allow 5-10 days for dispatch. If you need an item quickly please contact us through our email to arrange a faster dispatch.

What are the dimensions of the letters?

Letter size:

Each letter is 20.5cm in height & 3cm deep. Width depends on letter choice. Average size 11cm

Do you offer refunds?

As these are custom orders & are tailored to the customer request, we unfortunately do not offer refunds.
If you have any issues with your product please contact us. We offer a complete refund & cover the cost of return in the unlikely event of any faulty products.

This item is a gift, can you send directly to the person I am gifting this to?

Of course! Just add in the address of where you would like us to deliver your order in the delivery section at checkout & we will send it there! Send us a quick email at ruaroisinstore@gmail.com & Let us know if this is a gift & add a the message you would like us to include in the box.